How Palar Consultancy Work
Transforming Public Services Through Trusted Partnerships and Collaborative Change
The COVID-19 pandemic brought unprecedented challenges to health and social care systems. During 2020–21, local authorities across the UK re-prioritised staff and resources to support the NHS and their communities through national lockdowns. In parallel, many private sector providers stepped up — often going above and beyond contractual obligations — to ensure essential services continued, even at personal financial risk, trusting in the strength of their partnerships with the public sector.
By 2022–23, as the immediate crisis eased, many service contracts had reached or passed their renewal point. Local authorities were faced with the complex task of reviewing, re-designing, and re-procuring vital services, all while maintaining the strong relationships forged during the pandemic.
What Makes Palar Different
At PALAR Consultancy, we recognise that change — especially after a period of intense collaboration — must be handled with care, respect, and a deep understanding of both operational needs and human impact. Our approach is built on PRINCE2 principles but shaped by real-world experience. We believe the greatest risk to any transformation project is a lack of consistent, expert engagement from start to finish.
Our Trusted Approach
At PALAR Consultancy, we don’t just manage projects — we embed ourselves in the context, culture, and challenges of each client we support. Our trusted approach is shaped by the realities of frontline delivery, organisational complexity, and the importance of sustainable change. While grounded in PRINCE2 principles, we’ve refined our method to focus on what matters most: people, purpose, and practical delivery.
1. Service Review
We begin by undertaking a detailed review of the contracted services. This includes evaluating performance against KPIs, identifying where they no longer reflect service needs, and determining if they remain meaningful for prescribers and the people who use the service. It’s not just about measuring outcomes — it’s about asking the right questions and understanding what success really looks like.
2. Recruit Subject Experts & Establish Governance
We believe subject experts must be involved throughout the project lifecycle — not just consulted at the start. We establish a Project Board for strategic oversight and a Project Group to deliver the work. Our governance model is carefully aligned with your existing organisational structures to ensure seamless integration, and to identify and mitigate any risks between project-level changes and wider organisational priorities.
3. Strengthen Collaboration and Build Commitment
Post-COVID, many frontline staff are understandably cautious about changes that may disrupt service delivery or impact trusted relationships. We take this seriously. That’s why we place high importance on early and sustained engagement — building trust, maintaining transparency, and encouraging open communication. We aim to bring all partners — NHS, Local Authorities, providers, and service users — into the process from the outset.
4. Plan for Change, Deliver with Confidence
We don’t just deliver projects — we help embed lasting change. With clear timelines, accountable roles, and flexible plans that adapt to real-world pressures, we ensure your transformation goals are met without losing momentum or stakeholder support.
This approach helps local systems move forward with confidence — preserving the collaborative spirit built during COVID, while creating services that are future-fit, responsive, and resilient.
PALAR Consultancy is here to support you through the complexities of public sector transformation — with insight, integrity, and proven expertise.
Let’s work together to build resilient services for the future.